1.Employee 1st – it is not about you, it’s about the others
2. LISTEN – understand ALL viewpoints
3. Show face when things get tough - stay calm and positive
4. Hire the right people – FUN, SMART, GET S.... DONE
5. Find out what your people are really good at - put them on the right job
6. Empower your team – throw problems at them
7. Be empathic – create win-win
8. Tell the truth – even if it is painful r to your disadvantage
9. Be friendly with a purpose
10.COMMUNICATE openly – share information generously